Accessibility Statement
Wine & Roses Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website. We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.
DIGITAL ACCESSIBILITY COMPLIANCE GUIDELINES AND GOALS
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.
Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities are provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.
CONTINUOUS DIGITAL MONITORING
Our site undergoes real-time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we can access a snapshot of the accessibility score of the website at any given time.
WE WELCOME FEEDBACK
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at heather@winerose.com with a description of the issue you encountered and your contact information. Your experience matters to us. The Wine & Roses Hotel website may contain material from social media sites such as Facebook and YouTube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, YouTube, Twitter, and Instagram.
ACCESSIBLE FEATURES AND AMENITIES
Wine & Roses Hotel is ADA compliant in accordance with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
PROPERTY FEATURES
Accessible public entrance.
The registration desk has an accessible surface and space to hand materials back and forth to guests who use wheelchairs.
Accessible route from the public entrance and rooms to the registration area.
Accessible emergency exit (same as main entrance).
Accessible public restroom.
Accessible concierge desk.
Accessible route from the parking area to the main entrance.
TTY for guest use.
Visual and audible alarms for smoke, fire, and emergency.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Service animals are welcome at Wine & Roses Hotel.
Accessible food and beverage outlets: Towne House Restaurant, Towne Corner Cafe
Accessible route to food and beverage outlets from the public entrance and rooms.
Accessible meeting and event facilities: Garden Ballroom, Cellar Room, Deodar Room, Board Room
Accessible route to the meeting and event facilities from the public entrance and rooms.
Accessible business center at the front desk.
Accessible route to the business center from the public entrance and rooms.
Accessible fitness center.
Accessible route to the fitness center from the public entrance and rooms.
Accessible pool.
Accessible route to the pool from the public entrance and rooms.
Accessible spa.
Accessible route to the spa from the public entrance and rooms.
ACCESSIBLE DOUBLE QUEEN ROOMS
Two queen beds
Roll-in shower equipped with grab bars and seat
Visual alert system upon request
Available assistive equipment from the front desk includes TTY for telephone call assistance, a silent alarm clock - vibrates pillow when the alarm is set, and a knock sensor device.
Ground floor entry is located in the Spa and Palm sections.
Accessible route from the public entrance and registration area to accessible rooms.
Please note that standard rooms do not have accessible features.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Wine & Roses Hotel website. The hotel is not responsible for any third-party content on the website.