Wine & Roses respects your preferences concerning the collection and use of your Personal Information. The following privacy policies are tailored for the different ways your Personal Information is collected by Wine & Roses business and offerings.
Wine & Roses, LLC. respects your preferences concerning the treatment of Personal Information that we may collect. This Policy ("Policy") lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the Wine & Roses sites that link or refer to this Policy (such as our website, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Channels").
Personal and Other Information We Collect
Through your interaction with and use of the Channels, Wine & Roses may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to:
- Your name and physical address, email addresses, and telephone numbers
- Behavioral or demographic attributes, when tied to personal identifiers
- Past transactional behavior on the Channels
- Information obtained from third parties on your interests
Wine & Roses may also collect Other Information through your interaction with and use of the Channels and non-Wine & Roses websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to:
- Unique IDs such as a cookie placed on your computer, mobile or device IDs
- Internet Protocol address ("IP address") and information derived from your IP address such as your geographic location
- Information about your devices such as information contained in HTTP Headers (defined below) or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of "apps" on your mobile devices, screen resolution, and your preferred language
- Behavioral data about your usage of the Channels, such as webpages clicked, websites and content areas visited, date and time of activities
- The web search you used to locate and navigate to the Channels
In some instances, we may combine Other Information with Personal Information, such as deriving geographical location from your IP address and combining behavioral data about your usage of the Channels with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information. We never sell lists or email addresses.
How We Use and Share Information
Wine & Roses uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Engage in Transactions. Wine & Roses may use Personal Information to engage in transactions with you.
Process Transactions. Wine & Roses may use Personal Information along with financial, credit card, and payment information, to process your transactions.
Provide Support or Other Services. Wine & Roses may use your Personal Information to provide you support or other services you have ordered, as well as service and product updates and other similar operational communications.
Tailor Marketing to Your Needs. Wine & Roses may use your Personal Information and Other Information to notify you about new service and product releases, and to advertise Wine & Roses’ products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Information.
Respond to Your Requests. Wine & Roses may also use Personal Information in order to respond directly to your information requests (including newsletter registrations, post-experience/stay surveys, or other specific requests) or other inquiries.
Post Testimonials. We post testimonials on our Channels that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.
Select Content, Improve Quality and Facilitate Use of the Channels. Wine & Roses may use your Personal Information to help create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of on-line order additions and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.
Improve Products, Services, and Experiences. Wine & Roses may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Communicate with You about a Conference or Event. We may communicate with you about a conference or event hosted or co-sponsored by Wine & Roses or one of our partners. This may include information about the event's content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, Wine & Roses may contact you about the event and related products and services. Obtain Third Party Services. We also share Personal Information and Other Information with third parties who provide services to Wine & Roses, such as credit card processing services, order fulfillment, analytics, event / campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Wine & Roses shares Personal Information with third party service providers, we require that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
Protect our Employees, Sites, Facilities, and Operations. Wine & Roses may disclose your Personal Information as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be photographed or videotaped as part of maintaining the security of our facilities. Facility security photography will be treated as sensitive information and will only be used for security and investigation purposes.
Comply with Legal Requirements and Corporate Transactions. Wine & Roses may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.
How We Collect Information
Wine & Roses and our third party service providers may collect both Personal Information and Other Information from a variety of sources that generally fall into three categories:
- Direct Interactions: From your use of and interaction with us through the Channels and other activities such as account creation, submission of registrations and forms, or sales inquiries, and financial transactions.
- Publicly Available Data / Data from Third Parties: Data from Automated Interactions on non-wine & Roses websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
- Automated Interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.
Although Wine & Roses’ use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about Wine & Roses’ current approach to information collected from Automated Interactions.
Electronic Communications Protocols: As is true when you visit most websites and apps, Wine & Roses may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type or device type), your IP address (which may identify your general geographic location or company), and date and time.
Wine & Roses may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each Wine & Roses webpage was visited and how much time was spent on the page), how often you access the Channel, performance data, aggregate usage, or general geo-location data.
Cookies: Wine & Roses’ server will query your browser to see if there are "cookies" previously set by our electronic Channels. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualized website use data, provide electronic Channel personalization, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users' computers after they leave the website. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences. Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with website features and customizations. Wine & Roes has engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with electronic Channels. The service provider(s) may set cookies on behalf of Wine & Roses. Wine & Roses also uses other third party cookies to provide advertising and personalization services in accordance with this Policy, and to track the performance of Wine & Roses advertisements on our Channels and Wine & Roses e-mails.
Managing Cookie Preferences: You may access or change your cookie preferences at any time.
Flash Cookies: We may use Flash cookies, also known as "local shared objects," on our electronic Channels that employ Flash technology. Flash cookies are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer.
Embedded URLs: Wine & Roses may use a tracking technique that employs embedded URLs to allow use of the electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the electronic Channels, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: On the electronic Channels, Wine & Roses and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's e-mail address.
Physical Location: We may collect and share the physical location of your device for purposes consistent with this Policy, such as to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.
The security of your Personal Information is very important to Wine & Roses. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. In addition, Wine & Roses uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Wine & Roses will notify you by e-mail or mail. Wine & Roses will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Wine & Roses to determine the scope of the breach and to investigate and restore the integrity of the data system.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
As a company focused on serving the needs of businesses, Wine & Roses’ Channels are not directed to minors and Wine & Roses does not promote or market its services to minors, except with parental permission. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our Channels without appropriate consent, please notify us so that we may immediately delete the information from our servers and make any other necessary corrections. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
We may update this Policy from time to time. In the event we make material changes that reduces your rights or Wine & Roses’ obligations under this Policy, we will post a prominent notice in this section of this Policy notifying users when it is updated.
Last Updated November 28, 2017