Make reservations as far in advance as possible to ensure availability of services. Plan on arriving at least 15 minutes prior to your first treatment to allow time to check-in, change and familiarize yourself with the spa.
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end of time so the next guest will not be delayed. The full value of your treatment will be charged.
If you need to cancel your reservation, please notify the spa 24 hours prior to individual appointments and 72 hours prior to package or group appointments to avoid a $50 cancellation fee. Same day cancellations and no-shows will result in a charge of full value.
The Spa at Wine & Roses provides robes, sandals, towels and private lockers in addition to post treatment personal care items. Bring your swimsuit for use in our co-ed steam rooms and plunge pools. Lockers are available for your clothing however it is recommended that you leave valuable items at home.
Complimentary spa replenishments are offered in our Tranquility Room. For those desiring a light fare, The Spa we will be offering the Wine & Roses Cheese plate for purchase. We recommend that you pre-order this option so that it is sure to be ready for you on the day of your services. If you are interested in heartier entrée selections, we encourage that you make lunch reservations at our restaurant, Towne House Restaurant, either before or after your Spa services. Please keep in mind when making dining reservations before your scheduled spa service, to allow enough time to arrive on time for your service, as spa services will start promptly at your scheduled appointment time. Please note, no outside food or beverage is permitted in The Spa at any time, without exception.
The spa is a smoke-free environment. In addition, please do not bring any type of electronic device such as cell phones and laptops into the spa sanctuary. The spa at Wine & Roses is not responsible for lost items.
For Spa Guests under the age of 18, a parent must be present for full treatment. Spa services are not available to persons under the age of 14. The courtyard and plunge pools are for adult use only and proper swim attire is required. Guests without spa appointments wishing to use the Spa will be charged a $40 day use fee.
When making reservations, please notify the Concierge if you have high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant. There are a few services that should be avoided during pregnancy, specifically in the first trimester, but many can be enjoyed.
In appreciation of exceptional service, gratuities are welcomed and may be given at your discretion.
The Spa at Wine & Roses reserves the right to refuse service to anyone.